EMPATHIZE
and
DEFINE

After conducting user interviews with 5 users from the target group, Gen Z, we in order to test our primary result.
Based on the ultimate results, we created 3 final personas.

# The materials are important to mention.

• The materials are important to mention.
• Chatbot should be with some options to choose.
• Review basically would be done in extreme situation.
• Terms that describe the product should be clear.
• People have doubt about the truth of sustainability.
• Easy to see Delivery time & Prices
• Monthly paying method is not likeable
• Current packaging is likable
• Customization & Virtual Mirror options were really appreciated
• Guest buying/browsing version without signing in